Pinnacle Quality Initiative Announces Customer Experience Awards – 2015 March 4, 2015 – National HealthCare Associates released a list of their centers who were recognized by the independent auditor of customer service for the 40-center nursing home group. Sixteen of their centers rated “Best in Class” out of more than 1,100 skilled nursing centers in the United States, in one or more customer service areas. Those centers received the prestigious “Customer Experience Awards” form Pinnacle Quality Insight.
Ludlowe Center for Health and Rehabilitation welcomes you, and thanks you for choosing our center for your healthcare needs. An exceptional community healthcare resource for many years, we exceed expectations in meeting the needs of individuals who require short-term skilled nursing care. Our staff of concerned and dedicated professionals is committed to helping everyone through providing support and guidance on a one-to-one basis.
Whether you join us for a brief stay or call us your home, we want you to feel as comfortable as you would amongst family, while receiving care such as physical therapy, occupational therapy, or speech therapy. Ludlowe Center for Health and Rehabilitation also provide a myriad of medical services including pulmonary rehabilitation, heart failure services for CHF, cardiac recovery, amputee rehabilitation, stroke rehabilitation and wound care management to name a few.
Ludlowe Center for Health and Rehabilitation prides itself on our customer service and maintains a common commitment to the highest level of quality care, a focus on customer service providing a nurturing environment for both patients and families. We are pleased to have received a "Customer Experience Award - 2015" from Pinnacle Quality Insights demonstrating our center's commitment to the "Four Pillars" of our mission statement: Kindness, Compassion, Service and Excellence.
I would like to “THANK YOU” and all the staff at Ludlowe Center for the wonderful picnic lunch you gave on August 21st to the seniors from Eisenhower Center. On our arrival at your facility, you met the group in the most beautiful “blue” reception room entrance. The décor was so elaborate. We were escorted to your courtyard and the enclosed area looked like a resort setting, with the tall surrounding trees and the fenced in area. The barbecue attendants were busy putting out a wonderful display of foods for us. They prepared hamburgers and hot dogs and added the trimmings if we so desired. The delicious potato salad (compliments to the chef) was an added bonus. The tasty cold drinks were very refreshing and the nice cold slices of watermelon completed the luncheon. Elza, was so kind and courteous and so were the other staff. After lunch, we were taken on a tour of your facility. It was so nice to see a very clean and wholesome refreshing atmosphere. The rooms and halls sparkled. There was no trace of bad odor as it unfortunately is in other nursing centers. I have to say that Ludlowe rated “10+”. How nice to know that people still care to accommodate others in need!! “Thank you” to all who made this such a wonderful day and “thank you” for all of your kindness to us.
Our Dad was in your center for rehab on two occasions and we sent individual "thank you" notes to staff on the floors (1st and 4th) where he received care, as well as Debbie in Social Services. We wanted to send an overall "Thank You" to everyone at Ludlowe Center from our family to say we appreciate all of the kind, compassionate care he (and our entire family received) while he was there. Everyone treated him (and all of us) with dignity and exceptional care!
"There are times when a family cannot adequately care for a parent and must turn over the task to those who are more able. When my mom was admitted we felt confident that she would be able to return home after the usual 20 days of therapy. It became apparent that she could no longer live independently and we had to make a hard decision, but there was much relief when we learned of the good caregiving situation at Ludlowe. We are all so very grateful."
"My sincerest thanks to Ludlowe for your excellent care. My father entered the center after a grievous five weeks in the hospital. Faced with many health-related difficulties, it would take some sort of miracle to build back his strength. Fortunately, within a few short weeks, that miracle happened due to the wonderful staff at Ludlowe. The constant care made him better able to endure his situation and keep his focus on his recovery and he regained his ability to sit up, stand and eventually walk on his own again."
"I am writing this note to let everyone know how much I enjoyed being at Ludlowe Center for Health and Rehabilitation. Everyone was so nice and courteous. All I can say is thank you so much."